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Your Policy for Exchanges, Cancellations, and Returns

Last Updated: August 14, 2025

This Refund & Returns Policy applies to all purchases made through Live Sportsday (livesportsday.com), operated by 3s Flooring LLC. Your satisfaction is our priority. This guide outlines the necessary procedures and conditions for all order adjustments. If you have any questions, please reach out via our Contact Us page or the details provided below.

PART I: RETURNS AND ELIGIBILITY

Q1: How long do I have to return an item?

We accept returns within 30 days from the date of delivery. After 30 days from the delivery date, orders are considered final, and we will no longer issue refunds or accept returns.

Q2: What makes an item eligible for a refund?

The policy covers both defective and non-defective items. An item is eligible for return if it meets the following criteria:

• It arrived damaged or broken.

• The product received differs significantly in design, size, or material from what was ordered.

• You received an incorrect item.

• The product has significant deviations from its description on our website.

Q3: When will my return be rejected?

Returns will not be accepted under these conditions:

• Items that have been worn, washed, or altered.

• Items where the defect is not attributable to an oversight by Live Sportsday.

• Items missing their original tags.

• Items with minor, easily fixable thread issues that do not affect overall quality or usability.

Q4: What condition must the item be in when returned?

All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging fully intact.

PART II: CANCELLATIONS AND FEES

Q5: Can I cancel my order?

• Free Cancellation Window: Orders can be canceled free of charge within 4 hours of placement.

• Post-Window Status: After 4 hours, your order may have entered the processing stage, and cancellation might not be possible.

• Cancellation Fee: If a cancellation is requested and possible after the 4-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.

Q6: How do I request an order cancellation?

To request an order cancellation, you must contact us immediately via email at [email protected] with your Order Number and “Cancellation Request” in the subject line.

PART III: THE REFUND CLAIM PROCESS

Q7: What are the steps to initiate a return and claim a refund?

1. Contact Us: Send an email to our support team at [email protected].

2. Provide Documentation: To expedite your claim, your email must include:

   • Your Order Number.

   • Proof of Purchase (e.g., order confirmation email).

   • Clear photographic or video evidence of the issue (defect, damage, or incorrect item).

   • A brief description of the issue.

3. Await Authorization: We aim to review your request and respond within 2–3 business days. Do not send items back without prior authorization. If approved, we will provide the return shipping address and instructions.

Q8: Who pays for the return shipping?

• Store Fault (Free Return): If the return is due to an error on our part (damaged, defective, or incorrect item), Live Sportsday will fully cover the cost of return shipping (via prepaid label or reimbursement).

• Customer Responsibility (Non-Eligible Returns): If the return request does not meet eligibility conditions, the customer will be notified of applicable return shipping costs and is responsible for covering the return shipping fee if they still wish to proceed.

Q9: What happens when I ship the return?

• Package the item securely and ship it to the return address provided.

• We recommend using a trackable shipping service and sharing the tracking number with us.

• Liability Notice: Live Sportsday is not liable for damages or losses that occur during the return shipping process.

PART IV: REFUND TIMELINE

Q10: How long does the refund take?

1. Inspection & Notification: Once we receive the item, we will inspect it. We will notify you of the approval or denial of your refund within 2–3 business days of receiving the return.

2. Issuance: If approved, your refund will be processed by Live Sportsday within 2–5 business days, and a credit will be applied to your original method of payment.

3. Bank Time: Please allow an additional 10–15 business days for your bank or card provider to post the refund to your account.

Q11: What if my refund is delayed?

If the refund does not appear after the expected timeframe, first check with your bank or card provider. If the issue remains unresolved, contact us at [email protected].

CONTACT INFORMATION

For any further assistance, please contact us (support is provided exclusively via email):

• Store: Live Sportsday

• Company: 3s Flooring LLC

• Email: [email protected]

• Contact Page: https://livesportsday.com/contact-us/

• Business Address: 5813 Nw Gillepsie Ave, Port St. Lucie, FL 34986

• Support Hours: 9:00 AM – 5:00 PM (EST) (Mon – Fri)

• Return Address: Provided only after your return request is approved.